How do I return my order?
If you are not completely satisfied with your purchase in any way, no problem! You may return your order for free within 14 days of receipt. You will have to request the authorization for the return by filling up this form online. Once approved, you will receive an email with steps to follow for the pick-up. Upon arrival, return will undergo a quality control. If everything complies, we will issue a full refund minus original shipping costs if applicable.
Can my order be returned from a country different to the one where I received it?
While we try to do every effort to stretch as far as we can, sometimes it is not possible. Only returns within the same country of original delivery are subject to get approved for the return process.
I received damaged goods. What do I do?
In the unlikely event the OSTRICHPILLOW® you received is found to be defective or damaged, we do apologize! Of course, you may request a replacement of the item to us within 48 hours of receipt. You will have to request the authorization for the exchange by filling up this form online. Requests made through ways other than the official fill-out form or without an authorization, may be refused. Once approved, you will receive an email with all steps to follow. Photographic proof of the damage will be mandatory.
Does my OSTRICHPILLOW® come with a warranty?
Studio Banana LLC, trading as OSTRICHPILLOW®, warrants its products to be free from defects in workmanship and materials at the point of sale. Subject to this product being used in accordance with its instructions for use, the product shall continue to be free from defects, for a period of two (2) years from the date of original purchase. To find out more, go here.