Returns
We believe that rest is the most important time for anyone. If your OstrichPillow purchase didn’t help you to feel more rested and comfortable, you have 100 calendar days from the delivery date to return any product purchased from our website.
The return fee is a flat rate of 4.99 plus shipping fees (if applicable)
Terms and conditions:
- If you need an additional label it can be requested via this form at an extra 4.99
- Only items purchased directly from ostrichpillow.com will be accepted.
- Returned items must be in the original packaging, including any accessories, manuals, and documentation with no signs of use and in perfect state.
- Returns sent from the same country where the item was originally delivered are subject to approval for the return process.
- Return costs from Puerto Rico, Hawaii, and Alaska will be assumed by the customer entirely.
Non-Returnable Products for hygiene reasons or use
- Bamboo Compression Socks
- Candle
- Pillowcase
In order to return your product/s, please click here. We will come back to you within 48 business hours.