Track my order

As soon as our warehouse sends out your order, you will receive a confirmation email with a tracking link and further details. Please, remember it can take up to 24 hours for the tracking link to begin working.

I didn't receive my tracking email, what should I do?
If you haven't received your tracking information within 24 hours of placing your order, don't worry! Reach out to us at cs@ostrichpillow.com with your order number (which you can find in the order confirmation you received) and we will get back to you as fast as possible with tracking information.

Note: Please be aware that using PayPal (or other) eCheques will result in a delay of approximately 1-2 weeks before your your order is confirmed and dispatched. This is due to the time it takes for PayPal (and similar services) to communicate with your bank and for the funds to clear.

 

My tracking link does not work, what should I do?
It can take up to 24 hours for the tracking link to begin working. In case it is stil not working after 24 hours, please contact us at cs@ostrichpillow.com and our team will be more than happy to help.