Hood

All our products are lovingly hand made with care and attention to detail which is why we are proud to offer a 2 year warranty on any item purchased directly from our website. For full terms, please visit our T&C's.

We make sure that we offset the carbon cost of anything you buy from our store. This means that every item you purchase direct from our store goes directly into funding projects to protect our environment, and we want to sincerely thank you for helping us to be able to contribute to the betterment of our planet. Visit our sustainability page for full picture of our carbon offsetting program. 

We know that taking care of your Ostrichpillow is an important part of the long term relationship with it. Please, take a look at our care recommendations below.

 

Go Neck Pillow

● 100% machine washable cover. The Go Neck Pillow's  fabric sleeve can be machine washed at low temperature (30ºC-86ºF and under) on a nylon or polyester setting, with a little detergent (no fabric softner), and then air dried.

● It's important closure straps are closed together when washing. For best results, we still recommend spot washing, to avoid any damage to the VELCRO® brand closures (when they are washed, it can sometimes require extra force to maintain a strong grip).

● Please do not machine wash, tumble dry, iron, bleach or dry clean the memory foam core of your Go Neck Pillow, as it will damage your pillow.

 

Original Napping Pillow

● The fabric consists of 95 % Viscose – 5% Elastomer

● We recommend you gently spot clean your Original Napping Pillow only using mild soap and water, make sure you thoroughly air dry afterwards.

● Bear in mind it may take a few days to thoroughly dry out, particularly if you live in a damp or humid climate.

● Please do not machine wash, tumble dry, iron, bleach or dry clean your Original Napping Pillow. These processes will damage your pillow.

 

Light Versatile Pillow

● The fabric consists of 95 % Viscose – 5% Elastomer

● We recommend you gently spot clean your Light Versatile Pillow only using mild soap and water, make sure you thoroughly air dry afterwards.

● Bear in mind it may take a few days to thoroughly dry out, particularly if you live in a damp or humid climate.

● Please do not machine wash, tumble dry, iron, bleach or dry clean your Light Versatile Pillow. These processes will damage your pillow.

 

Mini Handy Pillow

● The fabric consists of 95 % Viscose – 5% Elastomer

● We recommend you gently spot clean your Mini Handy Pillow only using mild soap and water, make sure you thoroughly air dry afterwards.

● Bear in mind it may take a few days to thoroughly dry out, particularly if you live in a damp or humid climate.

● Please do not machine wash, tumble dry, iron, bleach or dry clean your Mini Handy Pillow. These processes will damage your pillow.

 

Loop Eye Pillow

● The fabric consists of 95 % Viscose – 5% Elastomer

● We recommend you gently spot clean your Loop Eye Pillow only using mild soap and water, make sure you thoroughly air dry afterwards. To avoid any damage to the VELCRO® brand closures (when the hook and loop are washed, it can sometimes require extra force to maintain a strong grip), we highly recommend to join the hook and loop to prevent it for any damaged.

● Bear in mind it may take a few days to thoroughly dry out your napping pal, particularly if you live in a damp or humid climate.

● Please do not machine wash, tumble dry, iron, bleach or dry clean your Loop Eye Pillow, these processes will damage it.

 

Hood

● The fabric consists of 27% cotton, 71% polyester, 2% spandex

● Remember Hood can be easily machine washed at on a cold water setting (86ºF or under - 30ºC or under), with a little detergent and fabric softener, and then air dried.

 

Bamboo Compression Socks

● The composition of these Bamboo Compression Socks is: 50% bamboo, 25% recycled polyester, 10% recycled nylon, 15% spandex

● We strongly recommend that you wash Bamboo Compression Socks on a cold cycle (30ºC - 86ºF) and avoid bleach or fabric softener. Thanks to the antibacterial composition of their fibers, they kill bacteria and odor, so they can be washed after 3 uses, but it will always depend on the use they have been given. They simply dry in the air. 

● These Bamboo Compression Socks are made of a flexible material composition that prevents them from shrinking. Please follow the washing instructions to avoid damaging the socks.

 

Candle

● To take care of your Candle, we recommend that you trim the wick. The longer it is, the bigger the flame, which will make the wax melt faster. Discard the Candle when 1/4 inch - 0.6cm of wax remains.

● When blowing out the Candle, a short, directed burst of air to the wick is usually sufficient. Never blow out with water. Do not move the Candle until the wax has cooled and set. Please check the temperature of the jar, as it may be hot to the touch.
 
● Soot is natural. If your Candle is releasing soot, we invite you to trim the wick of the candle properly (we recommend 1/8" - 0.3cm), do not overheat the Candle for more than 3-4 hours and do it in a ventilated place. 

● Please never use the Candle for more than 4-5 hours at a time, otherwise the jar may overheat and possible cracking may occur. 

● Each Candle includes care and lighting instructions. Please be careful and pay attention to the following guidelines:

1. Always light your Candle in a well-ventilated place and on a heat-resistant surface.
2. Never leave a burning Candle unattended or near anything that could burn.
3. Never burn a Candle on or near anything that can catch fire
4. Use it only out of the reach of small children and pets.
5. Never blow out the Candle with water.
6. Make sure the Candle is fully extinguished before leaving the room. 

 

Heatbag

● Hot effect. Place the clay bag in the microwave and heat it to maximum power (check your microwave specifications): 800W for 60 seconds, or 1000W for 55 seconds. Always heat it while it is at room temperature, never from frozen. Make sure that any additional microwave features are turned off.

• Note: that the time indicated is always a recommendation. If you prefer to heat it for longer, do so in short intervals until it reaches the desired temperature. The heat release will be long and the intention of the product is not a quick heat boost, but a natural warm feeling. We recommend noting the time the clay bag is placed in the microwave for future use.
  
  
• Note: Never insert the cover into the microwave, as it contains a metal zipper. Always heat from room temperature, never frozen.

● Cold effect. Leave the clay bag in the freezer for at least 1 hour. Check if the temperature is adequate.

● You can use it as long as you wish, but we highly recommend to use it for a period of 90 minutes at a time, allowing your skin temperature to go back to normal before using it again. You can use it several times a day.

● Before using Heatbag, carefully examine the inner core before each use. Please discard the pad if the core shows any signs of deterioration, damage or leakage. Make sure that you always use the pad with the cover properly fitted and the zipper closed to avoid any skin burns.

● Only the detachable cover is machine washable (30 °C - as shown on the label), and should be air dried. The clay bag can be hand washed with a damp cloth or sponge.

● To check the full instructions, please take a look here: Use instructions

 

Heated Neck Wrap

● Hot effect: Insert Heated Neck Wrap (at room temperature) into the included cotton bag and place it into the microwave (be sure it doesn't touch the sides). Heat it to max power (1000W) for 60 seconds. Make sure that any other microwave functions are turned off.
Note: The heating time indicated is only a recommendation. If you prefer to heat it longer, do so in short intervals until it reaches the desired temperature. The heat release will last longer. The product’s intention is not a quick heat boost, but a natural, warm feeling. We recommend noting the time it is placed in the microwave for future use. Note: Always heat from room temperature — never from frozen.

● Cold effect: Leave Heated Neck Wrap in the freezer for at least 1 hour. Check if the temperature is adequate.

● You can use Heated Neck Wrap for as long as you like, but we highly recommend using it in sessions of 20-30 minutes each, allowing your skin temperature to go back to normal before using it again. Heated Neck Wrap can be enjoyed several times a day.

● Gently spot-clean Heated Neck Wrap using mild soap and water, making sure to let it thoroughly air-dry. Do not machine wash — the clay beads will dry out and become damaged.

 

Digital Detox Phone Case

● The fabric consists of 100% cotton, 95 %cotton – 5% elastan, copper nickel, and polyester.

● We recommend that you gently spot clean your Digital Detox Phone Case with mild soap and water only, make sure you thoroughly air dry afterwards.

● Please be careful not to puncture or tear the inner copper-nickel fabric, as it must be completely sealed for the faraday cage to work. Therefore, we recommend that you keep it away from sharp objects.

 

Memory Foam Bed Pillow

● Bed Pillow's outer cover can be machine washed at low temperature (30ºC-86ºF and under) on a nylon or polyester setting, with a little detergent (no fabric softener), and then air-dried.

● Please do not machine wash, tumble dry, iron, bleach or dry clean the memory foam core of your Bed Pillow, as it will damage your pillow.